Given the number of questions about basic/intermediary usage of Esri products on this site and in a lot of other mail lists, I became curious to know why people don't ask them to the technical support.
So, for registered ArcGIS platform users:
How does Esri technical support work i.e. what kind of questions does it answer?
Answer
I became curious to know why people don't ask them to the technical support.
Many do also. When you have a issue or question, it can often be a good idea to request Tech Support (ie, ask Esri), and post to the ArcGIS discussion forum (ie, ask the Esri user community), and perhaps even also post here to GIS.SE. Doesn't have to be a this or that. Different perspectives, more ideas.
How the ESRI technical support works and what kind of questions does it answer?
Specific questions and issues are best. Think of it as a helpdesk or call center. You're stuck... help me now, type of thing. It's not a good resource to get trained from A-Z over the phone nor for more in-depth consulting. There are other services for that. But for specific problems, advice to get from one step to the next, helping finding more information or resources, troubleshooting, Esri Tech Support is really good. (disclaimer: I work for Esri)
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