Friday, 9 March 2018

error - ArcGIS Javascript API - How to submit a defect?


I would like to know the best way to notify ESRI of a possible defect in the JSAPI and gis.stackexchange seems like the best mechanism for doing so (Derek reads it and fixes it). That being said, what is the proper way to notify ESRI of a defect?


The defect in this case is posted on jsfiddle and can be seen by placing the mouse over the map. Notice the onMouseMove event continuously fires. This required a workaround on my part because I was using the onMouseMove event to re-project (esri.config.defaults.geometryService.project) coordinates and if the user left the mouse over the map it was eating up bandwidth.


Documentation states:



Fires any time the mouse pointer moves over the map region. A common use for this event is to show the current x,y coordinate of the map as the user moves the mouse pointer.




Hence the claim that this is a defect. This is true in 2.8 and 2.9 (beta)



Answer



The most important thing to do to report a bug is to have a repro case (which you've done, thank you).


The official channel to report a is through support: http://support.esri.com/en/webform/support/customerId/5753/chat/false (you'll need to be logged into your Esri global account).


That being said, looking at your jsfiddle, I see the same thing as kenbuja– the onMouseMove event only fires when I move the mouse. If the mouse is not moving, no event is fired.


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