I am currently at a remote location and even though I have internet access (i.e. I can browse the web but not very quickly), when I start ArcMap 10.1 the Add Data options for Add Basemap and Add Data from ArcGIS Online are greyed out.
Does anyone know why this might be, and whether there is a way I can force ArcMap to "try harder" to reach ArcGIS Online?
Answer
This problem is now resolved by IT staff. Solution came from someone for who English is his second language so I do not know exact details but it seemed to be related to there being two gateways present instead of the expected one.
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